HMRC is continuously looking at ways to improve the experienceThe reason for my frustration is due to the number of occasions of which I am aware (and there are probably more) where the 'representative bodies' have been given almost no time at all to review, consider and feedback comments about the design of forms and the content of guidance.
taxpayers have when interacting with the department, including support
and guidance available to taxpayers and such things as the design of
forms. This work is undertaken in collaboration with key stakeholders in a
variety of ways, including through standing stakeholder forums such as the
Corporation Tax Operational Consultative Committee (CTOCC).
Engaging with representative bodies, taxpayer and stakeholder groups in
this way helps to ensure that guidance, support and forms better meet
The fact that the rep bodies are asked for feedback and input is to be applauded. However. all too often the timescales are too tight for meaningful input. I'm not sure that those at the top of HMRC are aware if this. They are probably told that the rep bodies have been asked for input and that their views have been incorporated in the final versions of the forms or guidance.
I would therefore restate the final sentence of the extract I have quote above:
Engaging with representative bodies, taxpayer and stakeholder groups ON A MORE TIMELY BASIS would help to ensure that guidance, support and forms better meet taxpayer needs.